Our brands

Return & Refund Policy

Returns

In the event that you wish to return your Excalibur Dehydrator, you can return your item for a full refund. Under the correct circumstance we can also offer an exchange or repair of your machine. 

We believe in offering a fair and honest approach to returns and will look to support our customers wherever possible.

 

Under the below circumstances we will accept a return for a change of mind for up to 30 days after the product has arrived with you.

–  The Product is unused, in the same condition it left our warehouse and in its original packaging containing all of the original documentation. This allows us to resell the product as new. 
–  The product has arrived faulty or damaged. . 
–  We have sent you the incorrect item.

Under the below circumstances we will NOT be able to accept a return & refund.

–  You change your mind having used the product. 
–  You are unhappy with the performance which is inline with its description. 
–  Found a issue that was clearly outlined (items labeled refurbished may have this)
– You have damaged the item since receiving it. (Unless the damage is due to a fault)
– If the above terms are not satisfied, we reserve the right not to offer an exchange or refund.

Along with the above Love Your Health Australia reserves right not to offer an exchange, refund or repair where the fault is caused by misuse or neglect of your Excalibur Dehydrator. 

For us to move forward with your return, we will require proof of your purchase whether that be email receipt, or copy of the documentation from the store it was purchased.

 

There will also be times where we cannot offer a full refund. These are:

– Any product that is no longer in the same condition it left our warehouse. An example of this is the return is missing parts that are not related to the any error. 
– Any item that is returned more than 30 days after delivery.

 

Refunds

After we have received and checked your return, we will contact you via email to confirm the machine is received. At this point we will advise you of the situation regarding your return and confirm your level of refund. 

If the refund is fully approved your refund will be made within 5 business days and this will be processed to your original method of payment. 

Shipping back to us

Before you return anything to us you must first get in contact and receive Authorisation to return your product. 

You as the customer will be responsible for the cost of shipping the machine back to us and this cost is non refundable. For a change of mind refund, we will reduce the refund by the original amount paid by us for shipping (Assuming there was no charge from us)

We always recommend using a service that offers tracking, as we are not able to be held liable should your return not reach our warehouse for processing. 

If you have any questions related to the above please contact us via email on info@excaliburdehydrator.com.au 

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